Return & Refund Policy

Return & Refund Policy — Elesti

Last Updated: June 7, 2026

1. Our Return Policy

At Elesti, we want you to be completely satisfied with your purchase. We accept returns within 7 days of delivery under the conditions outlined below.

2. Eligibility for Returns

We accept returns only in the following cases:

The item arrived damaged (cracked, broken, or physically harmed during shipping)
The item arrived defective (does not work as described)
You received the wrong item (different from what you ordered)

We do not accept returns for:

Change of mind or accidental orders
Items returned after 7 days of delivery
Items that have been used, washed, or altered
Items without original packaging (where applicable)
Minor colour or size differences due to screen display variations

3. How to Request a Return

If your item qualifies for a return, follow these steps:

Step 1 — Contact us within 7 days of delivery
Email us at elesti480@gmail.com with the subject line: "Return Request — Order #[Your Order Number]"

Step 2 — Send us proof
Attach clear photos or a short video showing:

The damaged or defective item
The packaging it arrived in
Your order confirmation (if available)

Step 3 — Wait for our response
We will review your request within 2 business days and confirm whether your return is approved.

Step 4 — Ship the item back (if required)
In some cases, we may ask you to return the item. We will provide return shipping instructions. Please do not send anything back without our confirmation first.

4. Refunds

Once your return is approved:

Refunds are processed within 5–7 business days after we confirm the issue
The refund will be credited back to your original payment method (credit/debit card or PayPal)
You will receive an email confirmation once your refund has been issued
Depending on your bank or payment provider, it may take an additional 3–5 business days to appear in your account

Please note: Shipping charges are non-refundable unless the return is due to our error (wrong item sent).

5. Replacements

If you prefer a replacement instead of a refund, we are happy to send a new item at no extra cost, subject to stock availability. Please mention this in your return request email.

6. Items Damaged in Transit

If your package arrives visibly damaged on the outside, we recommend:

Taking photos of the outer packaging before opening the parcel
Photographing the item inside immediately after opening
Contacting us at elesti480@gmail.com within 7 days of delivery with these photos

This helps us process your claim quickly and file a report with the shipping carrier.

7. Non-Returnable Items

The following items cannot be returned or refunded due to hygiene and safety reasons:

Personal care items (makeup brushes, toothbrushes, massagers) — unless arriving damaged or defective
Opened beauty or wellness products
Items marked as "Final Sale" or purchased during special promotions (unless defective)

8. Late or Missing Refunds

If you haven't received your refund after 10 business days of approval:

Check your bank account again
Contact your credit card company — processing times can vary
Contact your bank — there is often a processing delay before a refund is posted
If you have done all of this and still have not received your refund, email us at elesti480@gmail.com